Last Updated: June 16, 2026
At Jazora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
You may request a return within 7 days of receiving your order if:
- The item is damaged or defective.
- You received the wrong product.
- The product is significantly different from its description.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order confirmation must be provided.
Non-Returnable Items
The following items cannot be returned:
- Products damaged due to misuse or improper handling by the customer.
- Products returned without original packaging.
- Clearance, sale, or discounted items (unless damaged or defective).
- Customized or personalized products.
Refunds
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund request.
If approved:
- Your refund will be processed within 7–14 business days.
- The refund will be issued through the original payment method whenever possible.
- Processing times may vary depending on your bank or payment provider.
Exchanges
We only replace items if they are defective, damaged, or if an incorrect item was delivered.
To request an exchange, please contact us with your order details and supporting photos if applicable.
Return Shipping
- If the return is due to our error (wrong item, damaged item, or defective product), we will cover the return shipping costs.
- For all other approved returns, the customer may be responsible for return shipping charges.
Order Cancellation
Orders may be cancelled before they are processed or shipped.
Once an order has been shipped, cancellation requests cannot be guaranteed and the standard return process will apply.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide:
- Order Number
- Description of the issue
- Clear photos of the product and packaging
This helps us resolve your issue as quickly as possible.
Contact Us
For return, refund, or exchange requests, please contact:
Email: admin@jazora.pk
Website: https://www.jazora.pk/
We are committed to resolving customer concerns fairly and efficiently.